Microsoft 365 Help Providers Groups for a Microsoft Companion

06 March 2023

The Consumer

A number one South African MSP who catered to native African companies and wanted to rapidly ramp up their assist groups throughout Covid once they had a big inflow of recent shoppers.

The Want

The shopper needed to ramp up their groups with a 24×5 assist staff with professional abilities in Microsoft 365 rapidly who’ve expertise in Workplace apps, Home windows Servers, Azure infrastructure monitoring, Change On-line, Lively Listing, SharePoint, Groups, and Admin Heart administration. The shopper was on a essential path to setup the staff in lower than 1 week.

The Problem

The shopper needed to have the sources to be interviewed, ramped up, and onboarded in 1 week. The shopper’s interview course of was severely stringent and wanted a deep understanding of enterprise processes and assist system understanding. Moreover, the shopper wanted groups with expertise in a number of applied sciences together with Veeam, Jira, Datto, and Migration instruments resembling ShareGate and Mover. Additional, the shopper was ISO 27001 licensed and required their vendor to fulfill the necessities for his or her buyer’s safety.

Answer

Star Information is a ISO 27001: 2013 licensed group with its experience in establishing digital groups with licensed and extremely skilled distant builders helped the corporate to construct a staff of full-time distant sources to assist shopper’s 24×5 assist necessities.

Star Information organized sources for Microsoft applied sciences and rapidly ramped up on further applied sciences together with JIRA and Datto and had all the staff onboard inside 5 working days. This enabled the shopper to deal with over 300 tickets a day with a seamless end-user expertise together with throughout off-working hours.

Additional, Star Information supported the shopper with a devoted account supervisor that ensured the sleek cohesion of Star Information’s distant staff to mix in with the shopper’s staff tradition. Thus, Star Information grew to become an prolonged arm and the shopper was capable of efficiently arrange their offshore growth heart inside a really brief time frame below the focused finances.

Advantages Acquired